Effective Date: 1 January 2025 | Last Updated: 15 January 2025
Zurnexalo Ltd (“Zurnexalo”, “we”, “our”, or “us”) acts as the Data Controller responsible for personal data collected through our website (zurnexalo.info) and during our furniture restoration operations across the United Kingdom. For privacy inquiries, please reach out directly via email: [email protected].
This policy applies to individuals visiting our website, submitting restoration quote forms, subscribing to updates, or engaging our bespoke furniture repair services in England, Wales, Scotland, and Northern Ireland.
We collect personal information necessary to deliver high-quality restoration services:
| Purpose | Data Categories | Legal Basis (UK GDPR) |
|---|---|---|
| Fulfilling repair estimates & service contracts | Name, email, phone, furniture details | Performance of a Contract (Art. 6(1)(b)) |
| Responding to web inquiries | Name, contact info, message contents | Legitimate Interests (Art. 6(1)(f)) |
| Website security & fraud prevention | IP address, device data, system logs | Legitimate Interests (Art. 6(1)(f)) |
| Website analytics & personalization | Cookie identifiers, browsing history | Consent (Art. 6(1)(a)) |
We utilize Google Consent Mode v2 (Advanced Implementation). Upon your first visit, non-essential cookies (including analytics and advertising signals) are set to denied by default. Analytical and marketing cookies are activated strictly after you grant explicit consent via our banner. You may modify or withdraw your consent at any time using the “Cookie Settings” link located in the website footer.
We do not sell, rent, or trade your personal information. Data may be shared only with vetted service processors bound by strict confidentiality contracts, including cloud hosting providers, secure IT infrastructure maintainers, and logistics partners handling physical furniture transport. We may also disclose data to satisfy UK legal obligations.
Where personal data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are maintained through UK International Data Transfer Agreements (IDTA) or Standard Contractual Clauses (SCCs).
Customer inquiry and contract data are retained for up to 6 years following service completion to comply with UK tax, accounting, and warranty recordkeeping requirements. Non-consented web logs are erased after 90 days.
Under the UK Data Protection Act 2018 and UK GDPR, you have the right to access, rectify, erase, restrict, or port your personal data, as well as object to processing. To exercise these rights, contact [email protected]. You also retain the right to lodge a complaint with the UK supervisory authority: Information Commissioner’s Office (ICO) (ico.org.uk).
Our services are directed exclusively to adults aged 18 and over. We do not knowingly collect personal data from children under 13.
For any privacy queries, please write to Zurnexalo Privacy Team at: [email protected].